Shipping policy

SHIPPING AND DELIVERY 

Order Processing:

Orders are not processed on weekends and holidays. Products ship within 1- 4 business days.  During Sales/promotions, processing times may take up to 6 business days. 

Shipping Policy:

All orders within South Africa are shipped via the courier guy It takes approximately 2- 5 business days for orders to be delivered. Orders will be shipped once payment is confirmed and cleared. International orders typically take up to 10 -15 business days for delivery and are shipped trusted and reputable courier. Kissed by Tsoany reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

Errors and Shipment Delays:

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products within the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days after the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product. However, the incorrect products must be returned to our office before re-shipping of products.

International Shipments:

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

Shipping Responsibility:

Kissed By Tsoany utilizes reputable courier services to ensure the safe and timely delivery of your goods. Once your order has been handed over to the designated courier company, the responsibility for the shipment is transferred to them.

Loss and Damage During Transit:

We understand that unforeseen circumstances may arise during the shipping process. Kissed By Tsoany is exempt from any responsibility for loss, theft, or damage to the goods once they are in the possession of the courier company.

Claims and Disputes:

In the event of loss or damage during transit, customers are advised to contact the courier company directly to initiate a claim. Kissed By Tsoany will provide assistance and support to the best of our ability in facilitating this process, but we are not liable for the outcome of such claims.